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Carver Baptist Bible College, Institute & Theological Seminary participates in the State Authorization Reciprocity Agreements.

Carver Baptist Bible College, Institute & Theological Seminary participates in the State Authorization Reciprocity Agreements (SARA) SARA is an agreement among member states, districts. and territories in the U.S. that provides a framework to regulate postsecondary distance education uniformly, particularly for students taking online courses across state lines.

State Authorization Reciprocity Agreement (SARA) Complaint Policy

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SARA ensures that students enrolled in distance education programs offered by SARA-participating institutions have a clear process for filing consumer protection complaints. The agreement primarily covers complaints related to institutional misrepresentation, fraud, or other deceptive practices.  Examples of consumer protection complaints for SARA purposes include, but are not limited to:

  • Veracity of recruitment and marketing materials;

  • Accuracy of information about tuition, fees, and financial aid;

  • Complete and accurate admission requirements for courses and programs;

  • Accuracy of information about the institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;

  • Accuracy of information about whether coursework meets any relevant professional licensing requirements or the requirements of specialized accrediting bodies;

  • Accuracy of information about whether the institution’s course work will transfer to other institutions; and

  • Operation of distance education programs consistent with practices expected by our institutional accreditor (The Association for Biblical Higher Education).

 

SARA Complaint Policy

  • Students with a complaint must first attempt to resolve the issue at Carver by completing Carver's complaint process. Exhaustion of all informal and formal institutional processes, including both institutional processes and any applicable system processes, is a prerequisite to filing any formal complaint with the DHEWD

  • If dissatisfied with the resolution of the Carver's student grievance process, the student may contact the department by calling (573) 522-1377 or emailing joshua.fischer@dhewd.mo.gov.

  • The student will be directed to submit the complaint in writing, using a complaint form provided by the DHEWD. It may be mailed, scanned, or faxed to the department and must include supporting documentation. If there is no indication institutional remedies have been exhausted, the complaint will be returned for that purpose. Complaints that fall within the jurisdiction of the department will be investigated and resolved as appropriate by the relevant unit of the DHEWD. All parties to the complaint will be notified of its resolution.

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