CARVER

• Students with a complaint must first attempt to resolve the issue at Carver by completing Carver's complaint process. Exhaustion of all informal and formal institutional processes, including both institutional processes and any applicable system processes, is a prerequisite to filing any formal complaint with the DHEWD

• If dissatisfied with the resolution of the Carver's student grievance process, the student may contact the department by calling (573) 522-1377 or emailing joshua.fischer@dhewd.mo.gov.

• The student will be directed to submit the complaint in writing, using a complaint form provided by the DHEWD. It may be mailed, scanned, or faxed to the department and must include supporting documentation. If there is no indication institutional remedies have been exhausted, the complaint will be returned for that purpose. Complaints that fall within the jurisdiction of the department will be investigated and resolved as appropriate by the relevant unit of the DHEWD. All parties to the complaint will be notified of its resolution.

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